Frequently Asked Questions Answered by Our Experts

A. Delivery varies on location. Anywhere in the city of Signal Hill and Long Beach starts between $100-$150 depending on the number of items you have ordered. The more items, the larger a vehicle we need to use for transportation. The fee for any other city in LA or OC will depend on items ordered and the distance from our warehouse. We will include the exact delivery fee in your quote.

A. Yes, we offer delivery on the same day and pick-up on the same night. Our drivers go out and pick up late night/early morning. We do charge an extra fee for delivering at an exact time rather than a convenient time window. Your delivery fee could also be higher if we pick up the same night rather than the next day.

A. Absolutely not. It is more convenient for us to deliver a day before your event and pick up a day (or two in some cases) after your event.  

A. Of course not; we understand our lives are busy when we have special events going on. If you decide on picking up your items, you can pick them up 1 or 2 days before and return up to 3 days after at no extra cost.

A. In most cases, we cannot offer a full refund which is why our deposit is a low 20%. If your event is canceled, whatever you have paid will remain with us as store credit that will never expire and can be used anytime for any of your event needs.

A. Terms + Conditions for Estimates:

Please note that this is only an estimate. If you would like to secure the availability of these items for your event, we will require a 20% deposit which will immediately convert your estimate into an invoice. You must confirm and pay for your order a week before your event. We will not be able to fulfill your order if it is paid the week of as we are getting very busy.

*Important: We do not deliver to parks and beach locations on the sand.*

Terms + Conditions for Invoices

• All invoices (unless specified) must be paid at least 5 days before the event date.
• All items (used or not) were taken out of our inventory. We cannot refund your money or give store credit for items that were not used.
• Refunds are not available. We can only convert your amount into a store credit that you are able to use whenever you need it. Store credit does not expire.
• We cannot accept last-minute changes. Your last day to make changes is 5 days prior to your event. 

*Important* 

If an item in your order is damaged or incorrect, please let us know right away, and we will try our best to replace it. We would not provide refunds or store credit for incorrect or damaged items if we were not advised of the problem before the event started time.